RML Information Services - Product Manager

Product Manager

About The Company

RML AgTech is a technology company, which provides smart farming solutions to greatly enhance crop productivity and earnings.

RML AgTech provides decision support to farmers at every stage of farming, from crop selection to marketing. We deliver this in a personalized manner, in the farmers- own language through mobile app, on-call service and field interventions.

Our purpose is to make agriculture an attractive business which is ecologically sustainable.

For more information visit us at www.rmlagtech.com.

Job Description: Product Manager

Job Title: - Product Manager

Responsible To: - Functional: VP - Marketing and Product

Direct Reports: - Nil

Key Relationships:

- External: - Farmers, traders

- Internal: - Product Development Group, Marketing and Customer Success team, Design teams, Leadership Team

We would love to catch up for coffee:

- If you are excited by technology, and strongly believe that agriculture as a sector has been largely untouched by technological change and transforming it is a worthy cause to work on

- If you want to work with a bunch of driven and passionate folks with a strong mission

- If you are excited by the prospect of building stuff from scratch - products, experiences, organizations

Main Purpose of Job:

- You will define key product features and prioritization based on voice of customer, user research, and competitive reviews.

- You will also be responsible to define and deliver product requirements that enable key strategic partnerships and increase user engagement.

- You will also define consumer research to deeply learn about RML customers and key metrics to track performance.

- In this role, you will have a direct and visible impact on product roadmap and user experience.

- This role is inherently cross-functional -- you will work closely with engineering, operations, and business development teams.

A successful candidate should love technology and products, be highly analytical, able to work effectively in matrix organizations, and adept at managing multiple simultaneous priorities.

Primary Responsibilities :

Voice of Customer and User Research: Partner with Customer Service and User Research teams to deeply understand customer experience and feedback of our users with our products. Articulate and provide input into feature prioritization and product planning. Own and be the champion for voice of the customer.

Roadmap Planning : Participate in cross-functional process to translate the desired customer experiences into a logically sequenced and optimized product roadmap. Create buy-in for the feature prioritization with internal and external stakeholders.

Engagement : Create highly engaging and sticky customer experiences in partnership with design and engineering teams

Competitive reviews :

- Be the subject matter expert for competitive landscape in India - products, user experience, feature comparisons, performance comparison, and more. You will be the single point of contact for competitive intelligence.

- Conduct product walk-throughs

- Be comfortable with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Support Product Alpha and Beta plans and constantly address the Alpha and Beta findings and feedback on product features and experience

- Track Customer Satisfaction and Engagement frequently and make modifications to the product experience to deliver 5 star ratings.

- Track Customer Support issues and deliver quick and efficient resolution to ensure sustained customer loyalty.

Key Requirements Personal Attributes

Education: PG in Management with specialization in Marketing from IIMs or other Premier institutes

Experience: 1-3 years experience in Product Management and Data driven marketing roles

- Self driven and achievement focused

- Passionate & committed

- Excellent communication skills

- Problem solving attitude

- Influencing without authority

General Job Features Key Functional Skills

- Working with computers 30%

- Percentage of travel / meetings 10-15%

- Dealing with people 55-60% - Ability to put structure in an unstructured environment

- Exceptional and creative problem solver

- Strong analytical abilities