Ridhira Group - General Manager

Job Title: General Manager.

Location: Ridhira Retreat, Hyderabad.

Department: Operations & Business Management.

Reporting To: Director.

Job Summary:

The General Manager (GM) at Ridhira Retreat will be responsible for the overall management and operations of the retreat, ensuring a high standard of guest satisfaction, financial performance, and operational efficiency.

The GM will lead and oversee all departments, including sales, marketing, operations, food & beverage, housekeeping, and guest services, ensuring the resort meets its revenue and service goals.

Key Responsibilities:.

Operational Excellence:

- Oversee the daily operations of the retreat, ensuring all departments function efficiently.

- Maintain high standards of service quality, safety, hygiene, and compliance.

- Implement and uphold standard operating procedures (SOPs) for various functions.

- Manage vendor relationships and service providers for seamless operations.

Sales, Marketing & Revenue Management:

- Drive revenue growth by developing and executing sales and marketing strategies.

- Build partnerships with corporate clients, travel agencies, and event planners.

- Analyze market trends and competitor activities to optimize pricing and positioning.

- Ensure high occupancy rates and maximize revenue streams from events, banquets, and wellness programs.

Financial & Budget Management:

- Prepare and oversee the annual budget, ensuring profitability and cost control.

- Monitor financial performance, including revenue, expenses, and profitability.

- Optimize resources to achieve operational efficiency and maintain cost-effectiveness.

Guest Experience & Customer Satisfaction:.

- Ensure a world-class guest experience through personalized services and attention to detail.

- Handle guest feedback and complaints professionally to enhance customer satisfaction.

- Monitor online reviews and ratings to improve brand reputation.

Team Leadership & HR Management:.

- Recruit, train, and manage a high-performing team across all departments.

- Foster a positive work culture, ensuring motivation, engagement, and retention of employees.

- Conduct regular team meetings, performance evaluations, and training programs.

Event & Banquet Management:.

- Oversee event planning and execution for corporate events, weddings, wellness retreats, and other gatherings.

- Ensure seamless coordination between the operations, sales, and event management teams.

- Maximize event space utilization for profitability.

Key Requirements:

- Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.

- 10+ years of experience in hotel/resort management, with at least 5 years in a senior leadership role.

- Proven track record in revenue generation, sales, and marketing within the hospitality industry.

- Strong financial acumen and budget management experience.

- Exceptional leadership, communication, and interpersonal skills.

- Ability to work under pressure and solve problems efficiently.

- Knowledge of hospitality technology, including PMS, CRM, and online booking platforms.

Preferred Qualifications:.

- Experience in managing wellness retreats, banquets, and destination resorts.

- Strong network within the corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), and wedding segments.

- Familiarity with luxury hospitality standards and guest experience enhancement strategies.

Compensation & Benefits:.

- Competitive salary based on experience and qualifications.

- Performance-based incentives and bonuses.

- Accommodation (if applicable) and other perks.

Candidates after completing the assements can text via whatsapp completed by mentioning the position applied

Name of Candidate:.
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DOB:.
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Relevant Experience:.
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Current CTC :.
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Current location (if Hyderabad please mention specific location in Hyderabad):.
It's a 6 day week working are you ok with it? :.
Office timing 9:30am to 6:30pm.
No hybrid are you ok with it ?:.
Office location: Nanakramguda, Hyderabad.
Working from office is mandatory.
10 percentage:.
12 Percentage:.
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