Reward360 - Vice President - Customer Success

Reward360 Global Services Pvt Ltd is India's premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our 'Global' loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.

Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia.

The only constant in today's difficult and dynamic market is 'change'. Our team is dedicated to using behavioural patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty.

Over 300+ dedicated team members work in collaboration to create world-class loyalty products out of our Corporate Office and Operation Hubs.

We are looking to hire Vice President, Customer Success at R360.

What you will do -

- Be the face of the company for our clients and act as partners to them.

- Frontend and manage the end to end delivery of solutions and services for the clients while working with the internal stakeholders.

- Work with the clients to understand their requirements, challenges and problems proactively and then work with internal stakeholders to provide a solution.

- Drive more business from the existing accounts by providing outstanding service.

- Bring the required change management in the organisation to continue with the customer-centric approach.

- Resolve internal and external bottlenecks to make it a win-win for the company and the clients.

- Manage escalations from different levels including senior management of clients to bring an effective solution to problems.

- Responsible for revenue growth from the existing accounts.

- Track and monitor the customer satisfaction score for various accounts.

- Hire and nurture a strong, customer focussed team to improve our service/solution delivery.

What you will need -

- Any bachelor/masters degree with an overall experience of 12+ years. Preference - Engineering + MBA degree/Engineering/MBA

- 5+ years of experience in managing B2B clients for a product or IT services company.

- Sound understanding of business finance. Hands-on experience will be preferred.

- Good in creating presentations and expert in crunching numbers on excel.

- Experience in loyalty & rewards and/or e-commerce and/or BFSI/Airlines will be preferred.

- Sound business fundamentals along with operational business ethics is a must.

- Experience in managing clients is a must.

- Excellent written, verbal communication and interpersonal skills.

- Extremely good at managing teams, handling difficult goals by simplifying them into smaller tasks.

- Good in hiring and nurturing talent.

- Someone who can keep a cool head even in extremely difficult situations.

- Good understanding of product/platform/IT solution delivery along with basics of information security is a must