Reverie - Delivery Manager

Why we exist:

The Indian internet has exploded. Over half a billion Indians will be online before the end of this year. Most of these Indians will prefer using their own language online. And next to nobody is building solutions for them. They are prevented from using the internet to its fullest potential because English forms a language barrier.

Whenever they visit a site or app, they are met with a wall of text in a language that they do not understand.

We at Reverie believe in language equality on the internet. It's what drives us and gives what we do meaning. Language equality basically means that every Indian should enjoy the same range of options and experiences online in their own language that an English speaker does online.

What we do:

We take immense pride in the fact that we tackle some of the most complex and impactful problems Indian language users currently face today.

We're working towards our mission of language equality by building a full-stack of language technologies and solutions, spanning fonts, font rendering, transliteration, translation, app & website localisation in real-time, Indian language input (check out our Swalekh keypad on the App Store here), Indian language voice assistants, and Indic search, to empower the Indian language user and let them tap into the possibilities the internet offers them.

What we DON'T care about:

Your age, gender, where you went to college, or your academic scores.

What we DO care about:

- Our mission resonates with you

- You have an insatiable curiosity, which means you'll figure a way out even in an unfamiliar environment.

- And finally your integrity and work ethic

Roles and Responsibilities

- Review customer orders and plan and coordinate in the execution of projects and manage the client accounts

- Develop scope and budget for projects

- Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders

- Work with the Presales team to define the technical specification for features and functionalities and also determine the effort associated

- Hands-on experience in creating SDD, SRS, Gantt Charts, etc.

- Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects

- Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions

- Perform resource allocations and workload assignments according to project requirements.

- Report project status to customers and develop required project documentation.

- Serve as primary contact across all the projects being handled and concerns in assigned accounts

Must have skills:

- 8+ years of experience leading and delivering projects to high standards and managing high-value accounts

- Basic understanding of application development technologies like Python, ML, API Integration, etc.

- Good understanding of server/storage configuration, API Integration, Cloud deployment, and configuration

- Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail, and other such verticals

- Proven track record of building positive and productive working relationships with customers for business growth

- Ability to analyze and troubleshoot issues in a timely fashion

- Ability to identify process improvements to achieve cost-effectiveness and time-saving

- Proven ability to operate with authority and take critical business decisions to meet customer expectations.

- Should have exceptional communication skills (verbal and written) in Hindi