Retention Head/Key Account Manager - Sales - Travel/Hospitality

Industry - Travel / Hospitality

Category - Sales & Marketing

Skills - Key Account Management

Job Type - Permanent

Job Description :

- The Strategic Accounts Partner is primarily responsible for growth and retention of strategic accounts. This will include managing client relationship, conducting regular reviews with key client & operational stakeholders, leading the development of contracts, completing & maintaining white papers, updating CRM information for strategic accounts, identifying growth opportunities through cross-sell of new services.

Client Details :

Our client is in the top servicing companies in the world. They have a strong global presence with great established brands. They are growing at a very fast pace in both, global and Indian markets. They are looking for someone who can contribute to/head their Key Account Management team in the Indian Market.

Description :

Managing strategic account relationships

- Organise quarterly retention clinics for these accounts

- Agree a program of quarterly reviews with each operator for each contract; at each quarterly review, deep dive onto retention plans for contracts at risk in next 18 months.

- Proactively identifying opportunities to grow SAG accounts and improve margins

- Review top accounts with operations to plan pre-empt opportunities based on the contract end date

- Identify opportunities to cross-sell and introduce new services and offerings (e.g., vending), thereby driving organic growth

- Loyalty / NPS Survey - Facilitate survey process and follow up on Antagonistic and Transnational surveys; ensure that all key client stakeholders are surveyed

Build organizational capability

- Develop training plan and conduct WAMS, Bid Writing, and Difficult Conversation training for all sectors

- Deliver annual refresher WAMS training for RMs and Unit Managers

Profile:

1. Focusing on clients and consumers: Someone who leads the delivery of an outstanding service for clients and consumers.

2. Developing winning teams: Someone who manages a large extended team

3. Building Strong Relationships: Someone who navigates complex external organisations to develop influential relationships

4. Seeing the bigger picture: Someone who leads or supports the development of strategy for a Sector or Function

5. Innovating and Improving: Someone who shapes and delivers complex change and improvement across the business

6. Delivering Results: Someone who thinks commercially and optimising business performance, demonstrating energy, drive and tenacity

Job Offer :

Along with an attractive package, you will have the opportunity to play a significant role in the company.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Saniya Khanna on +91 124 452 5421

Contact - Saniya Khanna - +91 124 452 5421

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