Retention Head - Growth - Consulting Firm

Retention Head (Head of Growth)

- Own the retention, loyalty and lifecycle metrics for the brand and deliver cutting-edge analytics, focus on retention and make fact-based decisions based on defined data sources.

- Develop a holistic strategy to consistently better key metrics like Revenue, AOV, Conversion Rate, LTV, Repeat, Brand re-call etc.

- Develop strategies to drive revenue via cross-selling and up-selling

- Develop strategic partnerships to drive business growth Key Performance Indicators

- D2C Revenue

- Conversion Percentage and Funnel Optimization, Organic Growth, Retention Metrics

- Customer Experience

- Strategic alliances Specific KPIs

- Customer Acquisition Growth: Comfort Grid Technologies Pvt. Ltd

- Driving revenue growth on all retention channels like emails, sms, Whatsapp

- Provide insights on sub-categories growth and help implement those to create business impact

- Lead and implement consumer segmentation growth strategies in collaboration with brand teams

- Consumer experience and conversion

- Own cross funnel consumer journey and conversion analysis and implement insights to deliver conversion growth.

- Lead site real estate, search, sorting and main navigation optimization to ensure conversion growth

- Own site sequencing, personalization, and A/B testing to deliver conversion growth.