Retail Pulse - Enterprise/SaaS Customer Success Lead

Responsibilities:

- Empathize with each and every aspect of the customer experience, putting customers needs first.

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Spot opportunities for improvements to the product and work with the product team to drive and implement them.

- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.

- Partner with sales team for up-selling and renewals, and increase the revenue per customer.

- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.

Requirements:

- 2-3 years experience in SAAS B2B organizations

- Strong empathy for customers AND passion for revenue and growth

- Ability to manage influence through persuasion, negotiation, and consensus-building

- Ideally combined background of post-sale and sales/business experience

- Excellent communication and presentation skills

- Deep understanding of value drivers in recurring revenue business models

- Analytical and process-oriented mindset

- Tier 1 school in grad/post-grad (IIT/NIT/BITS/SRCC/IIM/FMS/XLRI/ISB etc).