Retail Head - Sales/Expansion - Telecom

Position : Retail Head

Location : Chennai

Industry Preferred : Retail

CTC : 35 LPA

Essence of the role :

- Formulate and implement the circle retail strategy, in order to attain market leadership, through growth in revenue market share and improvement in customer experience

- Achieve Gross and Net Acquisition target in the circle for retail channels across product lines

- Achieve customer satisfaction targets through Retail outlets

- Initiate retail expansion strategies to improve reach, coverage and expand geographical footprint

- Assist Circle S&M Head & Marketing Head in new product launches to increase penetration / revenues from new / existing subscribers

- Provide feedback on competitive moves to protect base and increase share of subscribers and revenue 1

Strategic :

Key Result Areas :

Responsible and accountable for :

- Achievement of key targets for the retail channels (Revenue, cost savings, market share etc.)

- Achievement of targeted gross and net acquisitions

- Achievement of expansion targets through greater penetration and geographical expansion

- Achieve ROI for channel partners (as defined in partnership model)

- Ensuring smooth Zonal retail operations across the circle

- Achieve reduction in churn and customer satisfaction from retail outlets

- Ensure customer service delivery through CS implants in stores in coordination with CS Head

- Enhance access and reach of retail outlets

- Resolving channel-specific issues in zone within specific timelines

- Resolving supply chain issues with Distribution Lead for Distribution - linkages

- Ensure employee satisfaction thereby reducing attrition

- Relationship management with key channel partners

For further details please call Arnab at 9330078150 & Apply Here