ReSource Pro - Client Specialist/Team Lead - Service Delivery

Job Title: Client Specialist.

Report to: AM Service Delivery.

Department: Service Delivery Unit.

Location: Bangalore, India.

- Processes complex tasks, implements new tasks and/or manages existing tasks without supervision.

- Provides guidance, instruction and direction to the team of client associates and client analysts.

- Ensures to maintain and meet the quality and quantity standards, with timelines.

- Responsible for meeting quality, quantity, and timeliness requirements.

- Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines.

- Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner.

- Develops and implements procedures to meet quality, quantity, and timeliness standards.

- Composes clear, polite, and well-organized emails to communicate with clients.

- Coaches' less-experienced staff in learning procedures and insurance knowledge.

- Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.