Resource Management/Bench Management Role - BPO/IT

Education: MBA (Preferred)

Experience: 5 -9 yrs

Location: Bangalore / Mumbai

Shift: General Shift

JOB PURPOSE:

Resource Manager is responsible for the HR processes and the demand fulfillment of the Delivery Units assigned.

KEY ACTIVITIES:

Responsible for filling demand and staffing resources; undertaking processes to identify and propose right talent to ensure fulfillment of all open roles.

Understanding the business unit strategies as they relate to required skills and expertise, and contributing to action plans to leverage and grow the business unit's capabilities

Managing resource rotation, engagement, ramp up and ramp down of resources for projects.

Proactive analysis of data such as resource utilization, bench management and resource forecasting and providing recommendations as appropriate

Measuring, monitoring and improving the usage of resource management systems and processes, and working to ensure systems are continually updated

Accurate and current data for trending, attainment, forecasting, and capacity planning, and that all resource management processes are being followed

Monitoring bench on daily basis for effective bench management and utilization, thus reducing bench age and bench cost to the organization.

Performing mid-month and month-end analysis of utilization and identify developing trends and work to develop a course of action to reduce unassigned hours and achieve planned results

Maintaining a skills matrix which will provide a comprehensive view of skills across business units and service lines

Aruna,
Page1 Management Consultants Pvt. Ltd.
OFF +91 044 43597917