Resolution Specialist

Job Summary:

The Resolution specialist will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.

Key Responsibilities:

- Strategy Development: Develop and implement effective resolution strategies to minimize overdue accounts.

- Portfolio Management: Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.

- Customer Interaction: Engage with customers to understand their financial situations and negotiate payment plans or settlements.

- Legal Coordination: Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.

- Reporting: Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.

- Compliance: Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.

- Process Improvement: Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.

Qualifications and Skills:

- Education: Bachelor's degree in Finance, Business Administration, law or a related field. A Master's degree or professional certification (e.g., CA, CFA) is a plus.

- Experience: Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.

- Leadership: Proven experience in managing and leading a team of collection professionals.

- Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.

- Communication: Excellent verbal and written communication skills with the ability to negotiate and influence outcomes.

- Regulatory Knowledge: In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.

- Customer Focus: Strong customer service orientation with the ability to handle sensitive situations professionally and empathetically.

Benefits:

- Competitive salary and performance-based incentives.

- Health and wellness benefits.

- Professional development opportunities.

- A supportive and collaborative work environment.