Research Leader/Principal Analyst/Lead Analyst - Business Process Transformation - BPO/KPO

Role Overview:

Company's Research practice provides industry-leading insights to technology buyers and providers as they navigate the rapidly changing digital landscape. We develop deep market reports, including our flagship RadarView assessment reports, thought leadership papers, and insight articles to offer advice to industry stakeholders. We are ranked as a Top 5 analyst firm globally by the Institute of Industry Analyst Relations (IIAR).

To know more about us and to see our portfolio of published research, please visit here.

The BPO industry is amidst a technology-led rejuvenation. With automation and AI redefining the entire industry rapidly, we are expanding our coverage in the Business Process Transformation space significantly. This market-facing role is a part of this expansion, and includes elements of research agenda creation, research delivery, and market education.

Responsibilities:

- Represent the firm and share point of view around digital technologies, especially Business Process Outsourcing and Transformation in external conferences, boardroom presentations, industry events and public videos

- Engage with senior leadership teams and CXOs of service providers, tech product and platform companies in the BPO and digital technologies spaces to advise them around future roadmaps and strategies

- Delivery of a Research Product that includes an annual calendar of research artefacts (market reports, white papers and points of views) in upcoming technology domains (with emphasis on Business Process Transformation). This includes significant writing to be done directly by the candidate.

- Conduct in-depth research by directly participating in briefings and in-person discussions with practice and business leaders (including CXOs) at service provider, tech product and platform companies

- Establish innovative research processes, methodologies and frameworks for structuring and analysing the data to develop impactful insights at a quality that is repeatable and is continually improved

- Exceptional project management while leading a lean and diversified team. Contribution to the overall strategic direction of the research practice

- Engage with industry ecosystem comprising of Business Process Outsourcing service providers, technology and platform firms, research consumers and others directly

Qualifications:

- MBA or equivalent from Tier 1 institutes. Experience levels from 4-12 years for different job roles)

- Deep involvement with solutioning, pre-sales, bid-management in the BPO space (across F&A outsourcing, Procurement outsourcing, Human Resources outsourcing, contact center outsourcing and other industry-specific business processes). Experience with working on RFI/RFQ/RFP documents will be an advantage.

- Exposure to various commercial modelling (Fixed Bid, T&M, Investments Zero cost Bids [Skin in the game], Price per Unit Model, Licensing Model).

- Strong aspiration to be known as an independent and respected industry voice in the technology space

- Excellent communication and presentation skills both written and verbal (English)

- Strong sense of ownership and adherence to quality and timelines

- Exceptional quantitative and data interpretation skills

What Company Offers:

- Competitive salaries based on education and experience

- International exposure and a chance to work with global clients including some of the largest multinationals

- Training and mentoring on latest business and sector practices based on market requirements

- Opportunity to work with and learn from an international team of industry specialists

- Performance based Bonuses and Increments

- Promotions and opportunity to move across service lines

- Full/Partial funding of industry certifications and skill development programs

- Dynamic and multicultural work environment

- Leadership opportunities

- Communication and connectivity reimbursements