Position Overview:  The Renewals Sales Associate (RSA) will be primarily responsible for ensuring the target contract renewal rate for existing small/medium-sized to enterprise customers in their assigned territory. RSAs assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.  Renewals Sales Associates are commissioned positions on the sales team. It is preferred that candidates for the RSA positions possess solid background in customer service and/or inside sales platform. Successful RSAs will be highly focused on outbound call productivity and will be measured on a several productivity standards, including renewal rate and territory management.  - The candidate will demonstrate strength and confidence in interpersonal communications and diplomacy which involves a majority of communication through phone and emails to existing Replicon customers, self-motivation, and the ability to think on ones feet. Cross-functional liaising is also a big draw. RSAs must adapt and acquire new skills and changes quickly, and will effectively manage multiple tasks and priorities.   - In addition, RSAs will interpret and advise on the relative benefits of Replicon contracts, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures.  Key Responsibilities:  - Manages renewals process for a defined territory of small to mid-sized customers  - Provides management with performance feedback  - First-line management contact for customer escalations  - Serves as a resource to other organizations for process and policy questions  - Troubleshoots problems and escalates as necessary  - Assists in key indicator reporting and trend analysis  - Ensures customer awareness and understanding of the applicable elements of the Support portfolio  - Responsible for meeting productivity requirements.  - Manage exceptions for customers with issues that may delay or inhibit renewals  - Understand the business use of Replicon products, services and future directions  - Demonstrated proficiency with e-mail, computers, Word, Excel and Internet  - Knowledge of Replicon applications a plus  - Good English proficiency, other European Languages is a plus.   - Demonstrated ability to meet deadlines  - Demonstrated ability to suggest and implement continual improvements  - Demonstrated ability to work in collaboration with others to achieve goals  Qualifications:  - 2-3 years sales / renewals experience in a B2B/B2C environment handling international customers.  - Good business communication skills.  - Excellent communication skills / active listening skills  - Passion for sales, customer handling and target oriented.  - Ability to multi-task in a fast paced environment.  - Time management skills.  Must be willing to work in NA shifts

Bangalore

Replicon - Renewals Sales Associate 

Replicon - Renewals Sales Associate  ,Job Description for Replicon - Renewals Sales Associate  in Automattic in  Bangalore for (2-6) years of experience. Apply Now!

Job Description for Replicon - Renewals Sales Associate  in Automattic in  Bangalore for (2-6) years of experience. Apply Now!