RentoMojo - Store Manager

- Lead and motivate a team of retail sales associates, fostering a positive and high-performance work culture.

- Achieve and exceed sales targets by effectively managing the sales process, customer engagement, and conversions

- Drive in store ratings & reviews.

- Train, coach, and mentor sales team members to enhance their product knowledge, sales techniques, and customer service skills.

- Monitor sales performance metrics and KPIs, providing regular feedback and implementing strategies to optimize performance.

- Maintain a deep understanding of RentoMojo's product and service offerings, pricing strategies, and competitive landscape.

- Ensure compliance with company policies, procedures, and standards of service,

- As an active voice of customer ,Collaborate with cross-functional teams, including marketing, operations,customer support,and Logistics to streamline processes and enhance the overall customer experience.

- Handle customer escalations and resolve any issues or complaints in a timely and professional manner.

- Stay updated on industry trends, market developments, and emerging technologies to identify opportunities for innovation and growth.

Requirements

- Minimum of 2 years of experience in retail sales or customer experience/support with hands- on experience of handling sales/support associates

- Proven track record of achieving and exceeding sales targets in a fast-paced retail environment.

- Strong leadership abilities with experience in mentoring and motivating a team of sales associates.

- Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term customer relationships.

- Analytical mindset with the ability to interpret sales data and make data-driven decisions.

- Strict adherence to store timings

- Knowledge of data entry and proficiency in excel or Google sheets

- Should be technologically sound

- Passion for delivering exceptional customer service and creating memorable shopping experiences.