Rentomojo - Regional Head - Operations

About the Role:

- As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end operational efficiency and effectiveness within your assigned regions.

- This role involves overseeing teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives, and enhancing customer experiences.

- Responsibilities and Ownership: (Things that the role cannot miss) Operational Leadership: End-to-end ownership of regional operations, including hiring, administration, development, and coaching of City Managers.

-Oversee operations of multiple warehouses located in different cities, ensuring 100% adherence to company policies and procedures.

- Performance Monitoring and Improvement: Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score) performance within the region.

- Determine inventory requirements based on demand forecast and warehouse allocation, optimizing inventory levels.

- Asset Management and Process Improvement: Track repair asset AUM, strategize refurbishment plans and monitor on-site projects for efficient asset utilization.

- Customer Experience and Best Practice Implementation: Drive customer experience enhancements for the region, implementing and sharing best practices across warehouses nationwide.

- Data-Driven Decision-Making and Quality Assurance: Leverage data to drive performance improvements in the region.

- Establish controls to enhance asset life and quality for long-term value maximization.

-Managerial Expectations: Establishing the Operational Plan for the region; Managing the boundaries that separate units that report directly and with other parts of the business; Differentiate different works, selecting and training capable first-line managers; Evaluation - Basis selection, decision, frequency, and quality of performance feedback;

- Ability to produce results through teams, deploying and redeploying resources among units Holding first-line managers accountable for managerial work; What all you must have and what it will take to succeed in this role: Holding self and others accountable.

- Using influence and relationships to direct, align, and move others towards larger goals.

- Manage the process of idea to execution Data orientation and product mindset Ability to Zoom In-Zoom Out, going micro and macro Values Frugality Ability to think, decide, play and act for the long term PREFERRED QUALIFICATIONS: Your work till now will be the first qualification that would matter to us.

- Other than that, you should be: MBA or equivalent education degree preferred.

- 8+ years' experience in managing operations and distributed setups.

- Strong data-driven decision-making skills and a focus on accountability.

- Excellent communication, relationship-building, and influencing abilities.

- Ability to manage the process from idea to execution with a data-oriented and product mindset.

- Strategic thinking, ability to zoom in and out from micro to macro perspectives.

- Values frugality and long-term thinking.