Reliance Retail - Online Website Operations Lead - New Business

Strategic Planning :

- Prepare short, midterm and long-term strategic plan to achieve goals.

- Take decisions on matters relating to the day to day operations within defined work area including the strategic planning of resources.

- Envision process and tech requirement and implement with proper coordination with multiple teams.

- Define process SLA's and SOP's between multiple teams and ensure adherence within team.

- Work closely with project teams to know the new business / tech plans, work backwards to get the same implemented within timelines.

- Identify the requirements from tech and process advancements and ensure timely rollout of each initiative.

Optimisation of Site Operations:

- Be responsible for the maintenance of corporate website

- Support the marketing manager maintaining and updating the websites

- Ensure appropriate levels of stock

- Manage pricing and marketing to achieve commercial objectives.Ensuring full compliance on the website with all laws and regulations.

- Creating strategies to grow subscriber base and web traffic metrics.

- Infuse the strategic organization goals within current processes, aligns all team to achieve common goal and to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to.

- Keeping up-to-date with industry best practices and monitoring competitor websites.

- Build strong validation points to check content pre and post go-live.

Data management, analysis and reporting:

- Ensure that the right segments get the right email campaigns at the right time

- Analyse results and report on campaigns

- Use Google Analytics to monitor web traffic, including unique events, referrals, site landing and exit pages, e-commerce and goal completions

Cross Functional & Team Management:

- Proactively manages and reviews the performance and progress of all tasks, assign clear accountability and periodic review process can take preventive actions for any issues noticed in the process/task/people

- work closely with marketing teams to ensure that online budget is maximised and online procedures are running smoothly.

- Encourage team to achieve overall business objectives.

- Managed all reported team issues and encouraged the team for better performance.

- Drive cross functional effort with marketing, buying & merchandising and catalogue teams to execute site refresh calendar aligned with brand and/or product strategy.

- Collaborating with all staff and management to ensure that the website aligns with brand strategy and meets the organization's standards.