Reliance Retail - Business Development Manager - Books Category - Marketplace - JioMart

Reliance Retail - JioMart Marketplace - Business Development Manager (Books Category)

- JioMart, a part of Reliance Retail is in search of a vibrant Business Development Manager to join our Marketplace team and help us continue our tradition of unparalleled customer satisfaction. Reporting into the Senior Business Development Manager (Marketplace), this is a role responsible for seller partner management for JioMart's Marketplace platform.

- In capacity of Business Development Manager, the candidate will be directly responsible for managing seller partner relationships. The ideal candidate should be high on initiative, passionate, detail-oriented, quick learner, have the ability to manage internal and external relationships and work in a cross-functional team.

- This is an ideal position for a smart, motivated individual who is passionate about delivering strategic value and work in a high powered, collaborative environment. You will look to ace your core responsibilities while taking on new projects that move JioMart and your career forward.

Job Purpose :

- To enable the on-boarding of Seller Partners and business value generation

- Create and maintain key account relationships, create and drive opportunities directly and with partners

- Facilitate the generation of data, processes, mechanisms and guardrails to improve the business partner experience

- Enable the strengthening of the Marketplace by helping partners list on the platform.

Accountabilities :

1 ) Seller Partner Support and Business Growth Management :

- Partner account management process for large, complex strategic accounts

- Track and monitor key metrics for business growth and help in improving the overall consumer experience, in collaboration with other stakeholders.

- Consistently deliver high service standards to significantly improve Seller Partner experience

2) Seller Partner Relationship Management :

- Source & build relationships with Seller Partners across the portfolio

- Be a point of escalation for outstanding issues, questions, and concerns

- Track Seller Partner satisfaction survey responses to analyse feedback.

- Establish improvement plans and manage expectations with along with internal stakeholders

3) People Management :

- To drive leadership vision & mission within the team

- To select & hire right fit for Marketplace with strong focus on increasing the overall competency within the team

- To induct & train new team members & drive best practices within the team to continuously improve team performance

- Keep the employees motivated through seamless formal communication and engagement

- Monitor the productivity and give direct and constructive feedback

4) Process Excellence :

- Drive the improvement of tools and processes to enhance the Seller Partner experience and drive productivity.

- Enable feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.

Knowledge, Skill & Experience :

Education : MBA/Post Graduate from a Top Tier B-Schools

Industry Experience : 2+ years

Experience in a similar role : Min. 2 year with a leading eCommerce organization having a marketplace model would be preferable

Key Skills : Business Development, Key Account Management, B2B Sales, Vendor Management, Relationship management, Negotiation skills, Data Analysis

Preferable Traits :

Business Acumen : Should have comprehensive understanding of the drivers of growth, profitability, competition, and cash flow.

Analytics : Should be strong in analytics setting a high bar on data backed decision making.

Customer Service : Anticipates and meets the needs of both internal and external customers in defined time, delivers high-quality services, committed to continuous improvement.

Negotiation/Influence : Sell own ideas and agenda (based on logic / data) by linking them to the needs and goals of others, Anticipate responses of others when choosing the approach to take.

Persuasion : Remain professional in difficult situations; demonstrate empathy to understand the feelings and actions of others; and give difficult messages in a way that limits misunderstanding and promotes acceptance.