Position: Deputy Manager/Manager - Business Excellence
Location: Goregaon - Mumbai
Reporting to: Head - Business Excellence
Specific Responsibilities:
- Working closely with Functional Quality Representatives (SPOCs) to achieve Process Standardization, Documentation & Updation of standardized processes, Implementation of standardized processes, Preparation of departmental dashboards and review with respective HoDs, MISs & Data collection - need basis, Root cause analysis for escalated/important complaints - need basis and Improvement Initiatives
- Working closely with internal/ external agencies to schedule and conduct Process Audits, Quality related Trainings, ISO Certification, Six Sigma/ Lean implementation etc.
- Designing and setting up Management Information System for Key Metrics
- Identifying and Implementing Process improvement Initiatives using Lean & Six Sigma Methodology
Key Performance Indicators:
- No of projects/ process improvements completed
- No of ideas implemented
- Revenue realised/ cost saved
- External customer satisfaction survey score;
- Implementation (with automation) of Standardized Processes & Internal Measurement Systems
Qualification:
- Graduate (Engineer / MBA preferred)
- BPMS SPOC, Six Sigma Certification (Green Belt / Black Belt) Preferred.
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