Relationship Manager - Portfolio - Bank

Relationship Manager - Portfolio - BFSI

Job Description :

- Manage and enhance the existing current account relationships and solicit new relationships through references (from portfolio customers) in order to meet the pre-set financial, non financial objectives.

- Provide holistic solutions to complex financial needs ensuring higher Customer satisfaction, customer retention and cross sell.

- Maintain and improve the service delivery standards to the existing portfolio customers.

Key Roles & Responsibilities :

- Responsible for building and managing credible & lifelong customer relationship at appropriate levels through reliable service delivery

- To Provide a differential customer experience that supports our YFB value proposition. Execute integrated sales, service and relationship strategies to support growth and retention of business customers.

- To recognize and understand a client's global banking needs in order to provide holistic financial solutions in collaboration with the PSM

- To focus on profile based cross sell of value added products such as Trade Forex, CMS, POS, Payment gateway solutions, doorstep banking, working capital / loan needs & OPDT and family SA

- To understand and maintain details regarding nature of business and business model to extract existing and potential opportunities as well as any potential risks. Position our value proposition linking benefits to the customer's key business requirement / issues

- To Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools

- To ensure proactive migration of portfolio customers to direct banking channels esp. Net Banking

- To maintain continuous customer engagement with all customers and serve as a contact point between customer and Bank. & proactively resolve customer issues/queries

- Build trust and confidence in the Bank's ability to service more complex customer banking needs by providing accurate information that is responsive to customer's need

- To ensure One-Group-One RM benchmark across all managed relationships

- To Adhere to sales process & KYC Norms of the bank

Qualifications, Experience, Competencies Skills :

Qualifications :

- Post Graduate in any discipline or an MBA from a recognized university/business schools

Experience :

- 5 years of banking experience in Relationship management or SME Acquisition

- Experience in handling Trade & FOREX products

Essential Competencies & Skills :

- Good presentation skills with ability to work under stringent time lines

- Demonstrated track record of managing portfolio of high value customers

- Strong strategic, analytical, communication and negotiation skills

- High impact communication skills to effectively engage affluent consumers

- Ability to manage and implement change initiatives by taking ownership and working with all stakeholders

- Strong inter-personal skills

- Superior service skills/"client first" approach resulting in strong customer loyalty