Relationship Manager - Payment Solutions - Bank

Company : Private Bank

Role : Relationship Manager

Location : Mumbai

Products to be handled : Payment Solutions Products (INR Prepaid Cards, Closed User Group (CUG), Electronic Toll Collections (ETC))

Job Role and Responsibilities :

- Management of key corporate relationships for payment solutions like INR Prepaid cards, CUG & ETC

- Acquire New corporate relationships for INR Prepaid Cards, CUG & ETC

- Ensure Gift cards (both retail & corporate) business generation through allocated branches

- Maintain internal relationships with various key stakeholders like Salary, TASC for support in driving INR Prepaid cards, CUG & ETC business

- Conduct regular branch and client visits and resolve customer queries

- Retain existing clients and enhancement of INR Prepaid cards, CUG & ETC business

- Collaborate with several General Service departments e.g. cards operations to ensure clients receive quality service

- Liaising with various stakeholders at client end (admin staff, support staff, etc.) in order to ensure query resolution within the prescribed TAT

- Ensure Compliance to Internal & External Guidelines on Payment Solutions

- Enhance corporate relations and seek referrals for generation of incremental business

Deliverables :

- Number, value and income target achievement on all payment solutions products

- Manage relationship with key corporates

- Develop new relationships with customers to increase upload and accounts

- Relationship management and increasing penetration in existing corporates

- One point contact for the territory assigned

- Focused approach towards achievement of respective income and acquisition plan

- Responsible for giving the adequate market feedback to RHS/NSM for ensuring that the product is always in line with market expectations.

- Manage the team(DST, If given) and maintain their productivity

Skills and Competencies :

- Written and oral communications skills

- Experience in managing key corporate relationships

- Knowledge of compliance of the bank

- Ability to communicate & convince to senior management of corporates regarding product benefits

- Ability to conceptualize, plan and implement customer acquisition and service strategies

- Ability to build and maintain relationship with corporate clients to ensure customer retention