Relationship Manager - MSME Segment - Bank

- Ensure achievement of the Topline Business Targets by sourcing business through channel teams (ASL, DSA), building and nurturing relationships with the bank branches and by cross-selling other products.

- Conduct sales promotion activities through DSA and Sales Executives in open market and improve relationships through expos & events, various activities etc.

- Responsible for launching new products in market.

- Ensure key customer satisfaction through customer service of the highest quality.

- Handle all end to end activities related to the product i.e.from Login to Disbursement.

- Liaise with various departments within the system (Credit/Operations etc) to ensure smooth process flows.

- Responsible for acquisition of channel partners for sourcing products Connectors, DSAs etc.

- Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with existing client.

- Prevent/ minimize the fraudulent/risky proposals entry into the system.

- Provide timely feedback to central team for improvements in product features & processes.

- Conduct training for Sales executives and Direct Selling Agents (DSA) on selling/product.

- Create a performance-oriented environment through effective team management, leading to high employee motivation and productivity.

Responsibilities:

- Achieve Topline Business Targets: Drive business growth and revenue generation by effectively sourcing business through channel teams (ASL, DSA) and building relationships with bank branches. Implement strategies to meet or exceed Topline Business Targets set by the organization.

- Sales Promotion and Relationship Building: Conduct sales promotion activities through DSAs and Sales Executives in the open market. Improve relationships through expos, events, and various activities to expand the customer base and enhance brand visibility.

- New Product Launches: Take responsibility for launching new products in the market, ensuring successful implementation and market penetration.

- Customer Satisfaction: Ensure the highest quality of customer service to achieve key customer satisfaction metrics.

- End-to-End Product Management: Handle all activities related to the product lifecycle, from login to disbursement, ensuring smooth process flows and timely execution.

- Collaboration with Internal Departments: Liaise with various departments within the system (Credit/Operations, etc.) to ensure seamless process flows and effective coordination.

- Channel Partner Acquisition: Acquire channel partners for sourcing products, including Connectors and DSAs, to expand the distribution network.

- Relationship Management and Performance Monitoring: Improve relationships with branches and monitor the performance of Area Relationship Managers (ARMs) to deepen relationships with existing clients.

- Fraud Prevention: Implement measures to prevent or minimize fraudulent and risky proposals from entering the system.

- Feedback and Process Improvement: Provide timely feedback to the central team for improvements in product features and processes to enhance efficiency and customer satisfaction.

- Training and Development: Conduct training sessions for Sales Executives and DSAs on selling techniques and product knowledge to enhance sales effectiveness.

- Team Management: Create a performance-oriented environment through effective team management, leading to high employee motivation and productivity.