Relationship Manager - International Banking Group

job Duties & Responsibilities

- Primary contact at CEO, Finance Director, and Treasurer level in Corporate controlling offices, discussing inter alias customer needs, service reviews, and credit risk issues.

- Advises and debates how business finances could be structured in the short-term and medium/long term.

- Grow the team's portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.

- Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

- Formulate business development strategies and objectives to meet changing market needs.

- Develop prioritized target list & structured client calling plans in place and formulate client action plans.

- Monitor conformance of team using new relationship development procedures.

- Monitor results of customer surveys against target service quality standards.

- Monitor levels of complaints and quality of handling.

- Proactively researches competitive threats/opportunities within the team's market and geographical area.

- Ensure that quality proposals are submitted to the credit chain

- Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.

- Keep customers advised on the expected - delivery date- for product/credit applications.

- Monitors and ensures adherence to risk service standards

- Develops and maintains a detailed knowledge of industry sectors within the customer portfolio.

- Control and manage the risk profile for the overall Team portfolio.

- Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets.

- Manage segmentation of the portfolio.

- Develop Customer Relationship Plans for customers in portfolio.