Relationship Manager - Hospitality/Aviation

Overview:

- The Relationship Manager plays a crucial role in building and maintaining profitable relationships with clients.

- They are responsible for understanding client needs, offering tailored solutions, and ensuring high levels of customer satisfaction.

- This position is integral to the organization's success as it directly impacts revenue growth and client retention.

Key Responsibilities:

- Build and maintain strong, long-lasting customer relationships

- Identify and approach potential clients to expand the customer base

- Understand client needs and offer suitable products/services

- Develop customized strategies to meet clients' financial objectives

- Act as the main point of contact for client inquiries and concerns

- Negotiate contracts and close agreements to maximize profits

- Collaborate with internal teams to ensure clients' needs are met efficiently

- Monitor client accounts and provide after-sales support

- Keep updated on market trends and competitor activities

- Prepare regular reports on account status and sales forecasts

- Participate in networking events to enhance the company's presence

- Handle customer complaints and find timely resolutions

- Stay informed about the products/services offered by the organization

- Ensure compliance with financial regulations and internal policies

- Meet and exceed sales targets and contribute to the team's overall success

Required Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field

- Prior experience in sales, customer service, or relationship management

- Proven track record of meeting and exceeding sales targets

- Excellent communication and interpersonal skills

- Strong negotiation and problem-solving abilities

- Ability to build and maintain profitable relationships

- Sound understanding of financial products and services

- Proficiency in CRM software and Microsoft Office Suite

- Ability to thrive in a fast-paced and target-driven environment

- Strong organizational and time-management skills

- Professional certification in sales or relationship management is a plus

- Knowledge of regulatory requirements and industry best practices

- Ability to work effectively both independently and in a team

- Flexibility to travel for client meetings and industry events as needed

- High ethical standards and a commitment to integrity

Skills: communication, sales, negotiation, customer service, events