Relationship Manager - Customer Service - BFS

THE QUALIFICATIONS :

- 4+ Years of experience in a B2C local or international customer service role or support experience in a high-touch, fast-paced environment

- Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory

- Strong understanding of the Chinese culture, the Chinese social media and tech platforms, and the associated student demographic

- Must have prior experience in a sales oriented and/or targets driven environment with a proven track record of success

- Passion for customer service and relationship management with an innate sense of service and empathy for others

- You must be immensely data driven and be comfortable to drive your own strategy using numbers

- Outstanding written and verbal communication skills in English and Mandarin Chinese - native or near-native proficiency in Mandarin Chinese required. (non-native speakers must possess a HSK proficiency certificate level 4 and above) 

- Exceptional organizational skills and attention to detail