Relationship Manager - Current Account - Bank

Job Summary:

- As a Relationship Manager, you will be responsible for acquiring new SME clients and providing them with comprehensive corporate banking solutions.

- Your role will involve maintaining high service standards, enriching existing customer relationships, and driving growth through tailored financial products and solutions.

Key Responsibilities:

Customer Acquisition:

- Identify and onboard new SME customers by offering corporate banking solutions that meet their needs.

- Utilize referral leads and other sources to drive new business.

Relationship Management:

- Develop and sustain strong relationships with clients to enhance customer retention and increase wallet share.

- Engage with customers regularly to offer relevant corporate banking products, including Tax Payment Services, Internet Banking, Trade Products, and Cash Management Services (CMS).

Customer Profile Management:

- Maintain detailed and accurate customer profiles, including risk assessments, demographics, and assets.

- Ensure profiles are updated regularly to reflect any changes.

Product Offering:

- Promote and provide solutions such as Trade & Forex, CMS, and SME Loans.

- Tailor product offerings to match the specific needs of the clients and enhance product penetration.

Engagement and Retention:

- Implement customer engagement activities to deepen existing relationships and increase customer stickiness.

- Address and resolve any client issues promptly, coordinating with the Service Team as needed.

Target Achievement:

- Meet and exceed the targets set by the organization on a monthly basis.

- Track and record all engagement activities using the CRM system to ensure accurate reporting and follow-up.

Compliance:

- Ensure all activities comply with KYC/SEBI regulations and other relevant legislation governing the Bank.

- Maintain up-to-date knowledge of regulatory requirements and internal policies.

Qualifications:

Experience:

- Proven experience in corporate banking or financial services, with a focus on SME clients.

Skills:

- Strong interpersonal and communication skills, with the ability to build and maintain professional relationships.

- Excellent problem-solving abilities and a customer-centric approach.

Knowledge:

- In-depth understanding of corporate banking products, risk assessment, and regulatory compliance.

Education:

- A degree in Finance, Business Administration, or a related field.

- Relevant certifications or training in banking and financial services is advantageous