Relationship Manager - Corporate Banking

Job Title Relationship Manager Reports To (Title) Head Corporate Banking

Organisation Unit Corporate Banking Location Chennai/Gurgaon, India

1. Organisation Unit Purpose (why does the unit exist? What is the contribution of the unit to the overall business strategy?)

Corporate Banking respectively cater to the requirements of Large, Medium & Small Corporates, Multinational Companies and High Net worth Individuals, whilst contributing to the Bank's growth and profitability.

2. Job Purpose (Why does the job exist? What is the value delivered by the job holder to the unit?)

A core professional relationship role responsible to develop large to medium customer relationships, providing advise/solutions based on thorough analysis of customer needs.

3. Job Content (List Deliverables, Performance Measures and Main Tasks)

Key Deliverables Performance

Measures Main Tasks

1. Business Growth Percentage of growth achieved from the portfolio base

- Market new business

- Enhance existing business

2. New accounts Number of borrowing accounts booked during the performance year

- Market of new borrowing and non-borrowing relationships as per the acceptable risk parameters and the target market.

3. Relationship Management

- Customer satisfaction levels

- Take personal responsibility for the establishment and maintenance of key relationships to leverage business achievement.

4. Account Reviews

- Timeliness of reviews

- Business Opportunities realized.

- Regularly review account performance and make appropriate recommendations for optimizing returns.

5. Compliance Quality of Portfolio

- Audit Report Rating

- Comply with the approved policies, procedures and norms to protect the organization's and customers interests.

6. Staff supervision Performance of support staff

- Good co-ordination with support staff

- Staff development

7. Communication Verbal/Written communication

- Excellent business communication skills.