Relationship Manager/Call Center Lead - EduTech

Job Summary :

- Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with the Tech team to execute this in the backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications :

- Excellent communication and Interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem- solving skills

- Multi-tasking

- Project management: Remarkable detail orientation for making accurate trackers

- Database management: Quick query response and resolution.

- Ability to analyze large amounts of data

- Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills

- Self-motivated