Relationship Manager - B2C - Venture Capital

Key Responsibilities:

1. Relationship Management: Develop and maintain strong relationships with customers, acting astheir primary point of contact. Understand their unique needs, goals, and challenges, and provide personalized guidance and support accordingly.

2. Customer Engagement: Proactively engage with customers to understand their usage patterns, identify opportunities for additional value, and address any potential issues or

obstacles. Regularly communicate with customers through phone calls, emails, meetings, or other channels to ensure their satisfaction and continued success.

3. Product Adoption and Upselling: Drive product adoption by educating customers on the various features and functionalities that can benefit their business. Identify upselling opportunities where appropriate and work with the salesteam to expand the customer's usage of the company's offerings.

4. Customer Feedback and Advocacy: Act as a voice of the customer within the organization, collecting feedback,suggestions, and concerns and sharing them with the relevant teams. Advocate for customer needs and requirements to help improve the product or service offering.

5. Issue Resolution: Act as a liaison between customers and internal teams,such as support or engineering, to address any technical issues or challenges that customers may encounter. Ensure timely resolution and provide regular updates to the customer.

6. Customer Success Metrics: Track and analyse key metrics related to customer success, such as customer satisfaction, retention rates, usage patterns, and renewal rates. Use this data to identify trends, opportunities, and areas for improvement.

7. Customer Success Planning: Develop and execute customer success plans tailored to individual customers, outlining goals, milestones, and action steps to ensure their ongoing success and satisfaction.

8. Training and Onboarding: They train and onboard new Customer Success team members and help them get familiar with the company's offerings and best practices.

Key Technical Requirements:

- MBA(Marketing/Finance) with 2 to 4 years of work experience in business development, customer success, customer relations. B.Com. degree will be preferred.

- Astute individual with competence to have impactful conversations (written and verbal)

- Understanding of business development processes of lead initiation till closure.

- Aptitude to achieve organization's current and future goals

- Willingness to expand horizon and be open to learn new concepts in Angel Investing etc.

General Skills :

- Excellent attention to detail, commitment to accuracy, and focus on results

- Self-motivator and entrepreneurial attitude to work with minimum supervision

- Excellent communication, problem-solving, and analytical skills, and a customer-centric mindset

- Strong ability to work in a deadline-oriented environment with a high degree of accuracy

What we offer :

- You are a part ofshaping a successful and rapidly growing Angel Investments Group in India.

- You develop your own ideas and become an essential member of the Company

- You operate within flexible structures with short response times, flat hierarchies and motivated colleagues