Regus - Inside Sales Manager/Call Centre Manager

Regus - Inside Sales Manager/Call Centre Manager for Regus (UK Based MNC

- An Inside Sales Manager at Regus is tasked with leading and driving outstanding performance of a Contact Centre team of Inside Sales Account Managers. Regus operates across multiple product portfolios and marketing channels.

- Inside Sales teams are the first impression of Regus to our customers, and are extremely important in winning & growing new business.

- This is a high-level position which is critical for ensuring the Commercial success of the local Country and markets. The Inside Sales Manager operates a critical role in ensuring efficient response to all marketing enquiries & expertly cross-selling across Regus- portfolio of products to new & existing prospects.

- The role involves championing Regus products, sales processes and procedures and in ensuring that Regus Sales teams achieve set daily, weekly & monthly sales &/or revenue targets.

- An Inside Sales Manager will work directly both with a direct team of up to 20 Agents, but also liaise directly with Country Managers, Commercial Directors, Area Directors and Managers, Marketing and Recruitment.

- A hands-on role, the successful candidate will act as a role-model for their direct team leading by example, and demonstrating a hands-on and can-do approach. The Inside Sales Manager will also be the market subject-matter expert and can ably analyze trends and influence decision-making and direction at senior levels.

Reports to : Country Head - India with dotted line reporting to Performance Director - Inside Sales

Duties and Responsibilities :

- Recruitment, training and continuous performance development of multi-product sales experts

- Ensure team compliance with Regus standards & processes

- Ensure team is kept up to date on all business, systems & product developments

- Achieve Monthly, Quarterly and Annual revenue & deal targets for all products within Regus portfolio

- Ensure that direct reports achieve individual, product and team revenue & deal targets

- Ensure that all team members have targets & Commission plans clearly communicated

- Ensure that all commissions computations are accurate and processed timely

- Manage Inside Sales ACD and Dialer technology

- Demonstrate expertise in management of bespoke CRM tools

- Carry out continuous call monitoring & coaching through recorded call, side by side & simulated role-playing with teams

- Effectively analyze & interpret efficiency and sales data to determine action plans

- Proactively seek out sales and business development opportunities, including nurturing pilots and new campaigns

- Effectively analyze trends to ensure that staffing and skill-sets are optimal but budget-controlled

- Work closely with internal stakeholders including Commercial Director, Marketing & Field sales to ensure sales leads are optimized and revenue maximised

- Drive a high energy, enjoyable and rewarding working environment

- Perform other duties as assigned