Regional Technical Service Manager - Consumer Durable

We have an opening with one of the our leading MNC client in Mumbai for the position of Regional Service Manager-Technical service

Candidates must from good Consumer Durable companies can only apply.

- BE/B.Tech (Full time with good institutes)

- MBA preferred

Job Details :

1. Shall be responsible to manage the direct & indirect service operations

2. Frequent contacts with Technical operations across Asia and USA. Works in close coordination with APAC team and the Technical teams at various plants.

3. Supervising service franchisee network, SSD network including service infrastructure development, Franchisee appointment in key areas, technical skills update & training.

4. Service Network Performance Management to deliver superior customer experience

- Identifying and networking with financially strong and reliable Service partners.

- Evaluating performance & monitor Service partners related activities for deeper market penetration. Assisting the service franchisees to meet their business targets and achieve profitable ROI.

5. Providing necessary training to the Customer Service force regarding product knowledge, institutional dealing and customer handling.