Roles & Responsibilities :
- Responsible for all day to day Sourcing for the region (Maharashtra and Gujrat)
- Work closely with Business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
- Build and develop the required team to achieve the targets
- Drive efficiencies to maintain sourcing Service levels and expand margins of the region.
- Build and implement processes to increase the overall efficiency and reliability of the region
- Participate in cross-functional projects for high priority initiatives and bring process and data-driven focused approach to support the organization's goals.
- Drive change management to ensure efficient implementations of any new strategic change.
- Collaborate closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective to drive stakeholder success
- Ensure excellent customer and partner experience
KPIs :
- Confirmation ratio (fulfilment rates)
- Gross Margins for the region
- Customer and Partner success metrics (Customer NPS, Partner NPS)
- Supply side Cost per Acquisition (CPA)
- % Opportunity Conversion - Due to pricing
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