Regional Service Manager - Surgical Medical Equipment

8 - 10 Years

Delhi NCR

Posted 5 years ago

#Healthcare Operations #Pharma Operations

Regional Service Manager - Surgical Medical Equipments

- Managing service operation, escalations, warranty & annual maintenance contract management, Installation, Quality Assurance of medical equipment customer satisfaction, generating service revenue & Lead the team.

- Ensure all customer complaints are registered in CRM and attended as per timeline.

- Ensure all customer complaints are resolved as per the timeline and if not personally visit and resolve the problem.

- Ensure 100 % Preventive maintenance completion in the region.

- Joint work with service engineers to provide training, coaching, supporting, guiding and problem resolution.

- Performance evaluation, identification of improvement area and providing feedback of service engineers.

- Customer relationship building

- Team leading, monitoring, and coaching of service engineers

- Stakeholder management

- Target achievement of AMC, PM, and consumables

Qualification And Experience :

1. Diploma/ B Tech/ BE in Electronics/ Electrical/ Instrumentation/ Biomedical with 8+ years of total experience in servicing of Medical Laser/ Surgical Equipment's & leading the team.

2. Excellent written, and verbal communication skills.

3. Ability to effectively comprehend and communicate technical concepts.

4. Demonstrated aptitude for learning new technologies

5. Strong time & project management skills.

6. Detail orientated.

7. Strong organizational skills.

8. Able to collaborate and interact with others.

Remuneration :

- An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well-defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

Contact Person Name, Address & Nos.:

P.G.Ganesh
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