Regional Service Head - Automotive - North

- He will be handling warranties.

- Should have experience in handling Auto-electrical products, batteries, etc improvements / improvisation / innovation / feedback.

- He will also be exploring New Ideas and Initiatives in context of customer service.

- He will also support the service team to implement the service initiatives taken

- He will also guide / support the sales team in various technical aspects of the product Customer service.

- Framing and implementation of Operational Process & Service Policy

- Service Performance Management & complaints completion as per defined TAT

- Ensure service performance in accordance with the agreed service level agreement (SLA)

- Critical Issues Management & Handling Customer Escalations

- Managing product warranty replacement