Regional Process Principal - Principal Analyst - Average True Range

Regional Process Principal

This position reports to the Global Process Steward, and acts as the liaison between the regional service delivery teams and the Global Process Steward. The Regional Process Principal is responsible for coordinating regional process improvement efforts, benchmarking our services against industry standards, ensuring that GBS complies with auditing and internal control requirements, and participates in all service infrastructure efforts for the ATR end to end process. The position requires strong collaboration, communications and change management skills as well as significant experience in the end to end ATR process.

Key Responsibilities

- Functional End to End Process Skills

- Obtain an understanding of the process areas in scope (ATR: General Accounting, Payroll Accounting, Inventory, Fixed Assets, Intercompany, Reporting) in order to identify process and policy improvement opportunities and champion a culture of continuous improvement.

- Partner with the Global Process Steward to develop and prioritize multi-year strategic plans that provide the roadmap for value improvement for a service area within GBS suite of business services

- Collaborates with IT to prioritize technology needs within their process area.

- Supports the Global Process Steward with the logistics and preparation for Global Process Committee meetings; tracks and maintains log of follow-up action items from the Committee

- Work with Global Process Steward, Service Infrastructure and Service Delivery to globally align metrics, scorecards, and other performance measurement methodology.

- Review performance metrics associated with their process area for the purpose of cross-regional internal benchmarking, identification of potential CI opportunities, and for identification of future changes to introduce new or different metrics to the scorecard

- Engage in external research, networking, and benchmarking activities to gain/maintain a perspective on industry trends and develop capabilities

- Continuous Improvement

Core skills

- ANALYZE PROBLEMS: Quantify project findings and synthesize results.

- MAKE RECOMMENDATIONS: Document and present project conclusions to businesses, functions and senior management.

- IMPLEMENT: Facilitate the successful implementation of End to End process recommendations

- Make continuous improvement recommendations and present project conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes

- Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner and facilitating meetings with Directors, Vice Presidents, and Business owners.

- Analyze root cause problems and process mapping, assessing metrics, quantifying project findings, benchmarking performance, and synthesizing results. Recommend and implement methods to sustain improvements through metric and control monitoring

- Facilitate issue escalations and resolution via coordinating solution development across the project team, steering committee, and key business stakeholders

- Collaborates with GPS and regional service delivery leadership to prioritize and execute CI projects

- Partners with members of the GBS delivery organization to facilitate CI teams, drive efforts to reduce service errors, increase efficiency, mature our controls environment, and reduce operational risk

- Training/Desktop Procedures

- Provide periodic training for key process changes to the service delivery teams

- Update Desktop procedures and training materials accordingly

- Analyze team performance and suggest potential training curriculum to the Global Process Steward

- Governance/Service Infrastructure

- Participate in GBS governance meetings, often preparing for and leading regional meetings.

- Act as a process SME for key Service infrastructure efforts (e.g. business continuity planning, capacity planning and performance metric realignment)

- Quality/Audit compliance

- Responsible for regional SOX Program Coordination, reporting to Global Process Steward and Corporate SOX 404 leadership for alignment to global standards.

- Responsible for performance of various audit procedures to assess the following:

- Adequacy of internal control environment

- Efficiency/effectiveness of business processes

- Compliance with Company policies and procedures and external rules and regulations, and

- Other areas on an as needed basis.

- Document the execution of specific audit procedures as defined by the engagement objectives and planned audit approach.

- Assess the impact/risk associated with any areas of concern identified through the audit process.

- Assess adequacy of controls of various technology enablers such as Cadency

- Work with GBS - Finance & Accounting management team to develop appropriate corrective actions for any areas of concern.

Performance Outcome Criteria:

- Performance improvement metrics (e.g. reduced cycle time, improved working capital) and business case realization.

- Monitor and ensure compliance with company policies and procedures

- Client feedback regarding project quality, timeliness, effectiveness and the SI Leader's effectiveness in fulfilling job responsibilities and solving problems, etc.

- Timeliness and quality of end products (e.g., final documents)

Basic Qualifications:

- Bachelor's degree required, MBA preferred.

- CPA, CMA or equivalent preferred.

- 5-7 years of progressive Accounting/Shared Services/Global Business Services experience and proven success within a large complex multi-national company.

- Technical skills: Full life-cycle Business process improvement methodology (including lean Six Sigma). ERP experience (SAP preferred).- Global implementation experience.

- Functional knowledge: Demonstrated track record of effective application of accounting principles, regulations and financial analysis. Knowledge of US GAAP accounting and internal controls. Solid understanding of the relationship of internal controls and business processes with the financial statements and financial statement assertions. Solid understanding of the importance of SOX 404 controls and environment.

- Superior problem solving skills, leadership qualities, influencing, communication and consulting skills, team/interpersonal skills.- Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.

- PC literacy: ability to quickly learn and productively use new software applications

- Strong leadership skills and ability to motive regional teams working under tight timelines/budgets

- Strong financial acumen to develop business cases that support new or improved service proposals

- Executive presence and influence skills - ability to develop strong, compelling value propositions and influence executive levels stakeholders.

- International experience - Self-awareness of communication styles and cultural differences.

- Consultative style - Ability to formulate and articulate a perspective and present it in a way to create understanding and alignment on issues (from strategy to tactics)

- Shared Services Experience: Service management, operational metrics and scorecards, and experience within a progressive global shared services operating model (preferred).

- Lean Experience: Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives. Lean Green or Black Belt is an asset.

- Language: Fluent in English. Additional languages are an asset.

- Travel: Occasional, limited travel to other BSC sites may be required.

Quality Requirements:

- In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

- Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Global Business Services:

The Global Business Services (GBS) team is an organization established within the US MNC, designed to reduce cost, provide value through reporting and improve the efficiency of key business processes by taking opportunities to drive standardization, leverage resources and knowledge and skills, and monitor the effectiveness of service delivery against benchmarks and service level agreements.

The vision of GBS is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, processes, execution and partnerships with internal customers.

GBS is designed to deliver significant business benefits to employees and customers of US MNC and is championing the development of a continuous improvement culture. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS. We seek individuals who can enhance our team with their knowledge, skills, creativity and teamwork.