Regional Operations Manager - Warehousing - Logistics/Supply Chain

Job Title : Regional Operations Manager (warehousing)

Reporting To : CEO

Level : M7

Location : Panvel

Minimum Qualification : Engineering Graduate, Graduate in Supply Chain

Desired Qualification : Post Graduate in Management

Age : 40 to 45 years

Required experience range : 15 to 20 years with minimum of 5 years of Leadership role

Targeted industry : Logistics/supply chain

Division : Contract Logistics

Department : Operations

Roles & Responsibilities :

Customer External :

- Lead in performance improvement engagements and strategic customer interfaces with top revenue customers

- Liaise at the appropriate level to ensure customer retention, development and growth of new business through farming

- Act as - focal point- for escalated issues

- Drive issue prevention & resolution for key and strategic customers

- Identify and develop potential, sustainable customer relationships

- Play an active role in supporting top level sales activities, being involved in large scale and strategic sales pitches as and when necessary along with respective vertical heads

Customers :

- Enable and facilitate the provision of services that meets or exceeds customer expectations and differentiates Company from the competitors

Internal :

- Provide advice/information on local business environment to facilitate business performance review & evaluation

- Work with Vertical Regional Head to define and deliver business strategy to achieve sustainable business growth in country & with respective customers

- Constantly scan the market to identify emerging trends and viable ventures/investment opportunities for warehousing, transaction and allied services

- Develop and agree customer wise business targets and KPIs/SLA

- Develop warehouse manager to independently work on development of project for improved efficiency & customer satisfaction

Country Staff :

- Provide leadership in the areas of communication and sponsorship to ensure a high morale and high level of motivation is maintained at all times

- Ensure HR policies and practices are aligned with business goals to attract and retain high calibre employees through reinforcing management behaviours throughout the organization

Stakeholder External :

Local Industry Groups, Government and Regulatory bodies and government leaders

- Represent and promote ACCI; establish contact with strategically important government officials/agencies, trade bodies and the general public in order to enhance ACCI

Internal :

Divisions and Business Units (BU) :

- Drive Business Unit's growth by leveraging synergies with other business units

- Interface with warehouse units, branch offices and other business unit's /departments with respect to regional/country programs

- Participate and support cross-business unit programs and activities which promote business integration and growth in value for its customers