To Ensure quality service delivery to all clients as per contracted terms
Operations Management :
- Monitor and manage fleet purchase and servicing on continuous basis
- Ensure dealer and garage tie-ups are in line with lease portfolio growth
- Negotiate fleet purchase incentive with automobile dealers
- Manage debit notes management with clients for replacement vehicle services
- To ensure that the MIS/reports are submitted by 3rd to accounts/operations coordinator
- To ensure necessary steps are taken in case of vehicles meet with an accident (eg insurance)
- Maintenance / Quality
- Client Servicing
- Cost Control
- Manage maintenance cost budget at all the branches
- Find ways to control cost through innovative ways and engaging with automobile manufacturers
- To verify bills pertaining to maintenance of vehicles
- Ensure discounts on labor and parts with most of the servicing garages
- Manage goodwill work by managing relationship with automobile manufacturers
- Provide cost saving initiatives to management on ongoing basis
- Tie up and identify car workshops and negotiate discounts
- Monitoring and control of Maintenance Budget
- To verify & monitor Replacement car
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