Regional Operations Head - Bank

- Manage & control entire operations with Nil errors.

- Periodic branch visits in the Region for health check compliance assessment.

- Improving day 1 preparedness for inspections. Maintain Satisfactory audit performance. No high risk points and reduce number of medium risk findings.

- Monitor and ensure complaints under Branches, RNO are responded to and addressed in a timely manner, RCA shared for gaps plugging.

- Ensure Adherence by branches on Guidelines pertaining to Master Circular on

- Customer Service at Banks.

- Support Business growth in driving branches to Spot opportunities wherever possible.

- Various projects, Data Remediation activities to be driven

- Monitoring and recon of GLs of the branches and ensuring KPIs, KRI's are adhered to.

- Cost controls and saving initiatives to be driven at the Region level.

- Ensuring bank processes, policies are disseminated in a timely manner to branches in the Region. Ensure effectiveness of COH, RSDO's in branch's upkeep.

- Any other job duty and responsibility assigned by Head - Br Ops from time to time or on adhoc basis.

- Complaint Management - track and ensure all complaints are appropriately attended to and closed as per guidelines.

- Create highly engaged teams by creating a optimal work environment.