Regional Operational Manager - Healthcare

We would like to present to you an opportunity for a Regional Operations Manager with a leading chain of global healthcare provider.

Our Client is a pioneer of integrated healthcare delivery in India. The group has grown since its inception in the past 3 decades with both, owned and managed hospitals,more than 90 diagnostic clinics, dispensing pharmacies and consultancy services. Besides these, the group offers corporate associations, covering practically every sector and vertical. Our client is positioned to continue to be the largest corporate player in the healthcare sector in South Asia and plans on expanding its services and set up overseas as well.

Our client has a strong team of medical & management professionals giving their best services to help the group give a service second to none. No doubt, they value their people. They provide an ideal environment for people who ensure commitment, professionalism and customer satisfaction.

To be a part of this unique, highly professional, truly global and diverse and work with an international team, please see the job description below:

- Report to the Operations Head on all operational issues. Will be evaluated at EBITDA level.

- Manage operations: staffing, customer service, Doctor’s satisfaction, revenue, expenditure & accounts, statutory compliance and security & safety.

- Support to Sales team on organizing and doing community camps, health awareness programmes, enrollment drives, attract leading consultants to practice at the clinic, drive business from small local companies, etc.

- Provide excellent customer service, manage all external & internal relations and promote a sales and service culture through personal example, coaching and staff motivation.

- Ensure Operational excellence in all Clinics – one experience for all Customers - reduce variances in Clinics and improvement of KPIs.

- Responsible for Hospital Integration, launch of new initiatives and products. To reduce expenditure by cutting costs and enhance profit margins.

- Monitoring & reviewing all patient related services to ensure high degree of Customer Satisfaction Index

- Requires initiative - to solve daily operational issues, HR, sales, etc.

- Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, overtime assignment, back-up for absent employees, shift rotations, etc.

- Responsible for Team Attrition, Empowerment, Learning & Development

- Consultant Attrition & Doctor Retention & Engagement

- Monitor and deliver on customer & Doctor’s satisfaction.

Experience:

- 8 - 12 yrs

- At least three years’ experience as a Branch Manager / Centre Manager in a reputed health care organization

Only candidates with Healthcare work experience and background may apply.

Compensation : Upto 15 lakhs p.a + variables

Location : Hyderabad

Team Unnati