Regional Manager - QA - Retail

Education: Graduate / Post Graduate

Experience: 8-10 years

Summary:

Achieve outstanding product with defined quality and within set timelines

Quality Assurance:

- Plan for routine quality audit requirements

- Create product and processes quality manual / vendor handbook

- Prioritize, allocate audits to the QA executives and ensure execution of the same

- Control / reduce the rejection %age rate and shipment re-screening %age

- Provide timely alerts to the QA Head in terms of deviation

- Preempt issues with relation to manpower/production

Vendor Relationships:

- Track for sample, inspect the sample and take approvals for bulk production

- Undertake regular vendor visits to address issues relating to shipment, product issues, delivery issues and production status

- Review and compile vendor cards from the various locations of the region

- Ensure adherence to quality inspection TATs

- Ensure adherence of the individual QAs to their budgets

- Undertake vendor performance evaluation on a monthly basis

- Take commercial calls on need basis with approval from Head - Quality

- Review product quality and monitor closely the samples in case of rejects

- New Vendor evaluation

Customer Complaints:

- Study and understand complaints received from Internal (lab, merchandisers) & external customers (retail)

- Analyse the problem and escalate the issues to the QA Head for further action

- Plug in the loopholes in the process

People Management:

- Groom the lab team to take on the daily testing activities and meet performance expectations

- Groom the QA executives to perform the quality activities and meet performance expectations

Candidates with experience in the retail/ apparel/ garments background (in quality assurance) should only apply.