Regional Manager - Operation & Customer Service - FMCG

CFA & Transport Management

- Manage CFA operation of the Region

- Ensure compliance on statutory requirement at CFAs

- Responsible for infrastructure upgradation of CFAs in line with business need

- Ensure compliance on distribution & quality SOPs

- Source transporters for secondary distribution

- Ensure proper and up-to-date vendor contracts

- Transporter & CFA bill processing

- Explore potential savings and service improvement opportunities post GST

- Stock Management

- Ensure stock replenishment at CFA as per forecast by co-ordinating with

Distribution Planning Manager

- Monitor FEFO & stock freshness at CFAs

- Ensure timely disposal of market return damages & expiries

- Budgeting & Spend Management

- Responsible for preparing Distribution Budget for the region and tracking budget vs spend

- Responsible for contract negotiation

- Customer Service

- Single point regional co-ordinator for SC related queries

- Oversee POSM distribution and sharing of information to sales team

- Ensure adherence to SLAs ( Invoicing / Dispatch / Deliveries)

- Ensure correct and timely submission of MIS reports

- Support Sales Team in ensuring smooth month-end closures

Graduate, Preferably MBA Operations

Education Level Major/Field of Study - Graduate, MBA Operations

Experience Experience Details -

 - 3 ~ 5 yrs - Experience in handling CFA / Warehouse / Customer Service in FMCG, paints, FMCD or healthcare industry

- Hands on experience in SAP SD and MM module

- People management and negotiation skills

- Good analytical skills and eye for details