Regional Manager - Marketplace Customer & Seller Experience - eCommerce

Opportunity to work with one of the fastest growing eCommerce clients based at Dubai, UAE, also known as "Amazon of the Middle East".

Role: Regional Manager, Marketplace Customer and Seller Experience

Reporting to: Regional Director, Marketplace Operations

Location: Dubai, UAE

About the client:

Established in 2005, The client is largest e-commerce site in the Arab world and operatesboth as a retail site and as a marketplace for third party sellers.

Some facts about the client:

- Fastest growing eCommerce company in MENA (Middle east and North Africa) region

- Operations in 4 countries- UAE, Egypt, Kingdom of Saudi Arabia and Kuwait and a development centre in Jordan

- Attracts over 23 million visits per month

- Features more than 400,000 products across categories such as consumer electronics, fashion, household goods, watches or perfumes

- Expected to reach more than $ 1 Bn sales run rate in next few months

- Expected to become a multi-billion dollar standalone in next few years with sharp focus on marketplace business model.

- Has received funding of $150Mn from Naspers and Tiger Global. (Naspers group is an international internet conglomerate with companies such as Flipkart, Tencent (wechat), OLX etc in its portfolio. Tiger global is a leading VC and PE investor and has invested in companies such as Flipkart, Quora, Myntra etc.)

Jobs and Responsibilities:

- This is an Individual contributor role at this juncture but may require managing a team of country specific analysts in future.

Responsibilities are:

- To drive the experience for both the marketplace customer facing website and seller facing tools across the existing markets (UAE, Egypt, Saudi Arabia and Kuwait) and new markets to be launched. This job gives you a unique opportunity to influence ecommerce experience in one of the hottest internet economies in the world.

- Creating and driving Marketplace product roadmap and requirements for customer website and seller facing tools.

- To provide seamless customer and seller experience

- To pro-actively identify problems before they affect the customers and sellers

- Drive product and engineering teams based out of Jordan and Bangalore to ensure timely releases.

- Lead seller and user experience tests.

- Helping scale engineering teams for fast business growth

Qualifications/Desired characteristics:

- 3+ years of product management experience in consumer technology or internet firms

- 2+ years of experience as a developer (5+ years of overall experience)

- Experience in designing and delivering highly user friendly consumer tech products

- MBA and engineering degree from top-tier schools (Can be substituted by relevant experience).

- Ex- entrepreneurial and startup product management experience is highly desirable

CTC: 46- 40 L fixed (tax free in Dubai)+ performance related incentives

The role will require travel to Jordan (it’s really safe for those who don’t know) and Bangalore. May also require occasional travel to Egypt, Saudi Arabia and Kuwait!

Please apply only if you have the zeal and enthusiasm to work in a fastest growing company!