Regional Manager - Last Mile Operations - City Logistics - eCommerce

Regional Manager- Calicut - Last Mile Operations - City Logistics: Flipkart

Job Location : Kerala - Calicut

Should have worked minimum 2- 3 Years in Kerala and should know the local language Malayalam.

Responsibilities:

- Responsible to drive Operation & People Metrics across the Region.

- Plan, Organize and Direct subordinates to ensure a seamless delivery process for a delightful Customer Experience;

- As a line manager ensure all operation/people metrics in the hub are met with minimal escalations

- Bring about process improvements in the hub to enrich operational/delivery processes

- Maintain a safe and healthy work environment in span of hubs ensuring infrastructure and hub facilities are maintained

- Work in collaboration with other Departments and support functions

- Understanding of the Human Resource Function, Administration, Security & allied services, IT, Facilities etc

- Accomplishes Organization mission by completing related results as need.

Key KPIs:

Speed - Day 0%, Reverse - P1D%, RTO%, Pickup Accuracy, Customer Experience - CSAT, Escalations, UD Bad, Cost - Loss, Conversion, Reliability - CPD Breach