Regional Manager - Human Resources - Retail

Regional Manager - Human Resources

The jewellery division of a large Indian conglomerate is looking for a Regional HR Manager.

The role is based out of Mumbai.

Position Purpose and Summary:

This role is responsible for building retail capacity and capability in the region (state or cluster of states) in order to drive customer experience in line with business strategy.

Essential Duties and Responsibilities:

Functional Responsibilities:

- Ensure store fulfillment rate is >95% in all months of the year

- Ensure all employees are onboarded comprehensively including a detailed onboarding on Brand, Service Credo, Store Processes and Role Deliverables

- Ensure hiring of fit for purpose talent in all store roles

- Executing the functional training and onboarding plan for all store roles

- Executing the store incentive program in a manner it delivers the objective of driving sales and improving customer experience

- Ensure proactive store jewelry talent mapping across top local players in the city/area where brand will be launched/expanded

- Ensure completion of of POSH & Values investigations

- Working closely with HR Operations to drive high level of store compliance to Company policies (e.g. attendance regularization) and S&E Act and applicable labour laws

- Driving high rigor of product and sales training, using LMS and digital tools

- Drive high levels of engagement in the store teams

- Lead annual store manpower and OHs budgeting and ensure compliance to budget

- Execute R&R plans to reward and recognize store employees for outstanding sales achievement and/or customer service