Regional Manager - Auto Retail

Regional Manager

Location : Delhi

Qualification : BE preferably having MBA degree

Our client is one of the prestigious Business house in the country and has excellent HR practices. It is a great place to work. The client is setting up Multi Brand Automobile retail workshops across the country.

Key responsibilities include –

- Lead a team of BM to manage after sales distribution channel of spares and services of COC & franchisees.

- Customer Relationship Management feedback and necessary action on regular basis. Improve overall score of CSI to 95%.

- Monitoring of various customer touch points and ensure execution of moment of truth experience

- Maintaining and managing business locations including equipments.

- Participate in selection of manpower at unit level and ensure creation on strong bench

- Support strategic expansion of network in the each state in tandem with the overall organizational strategy.

- This involved new coco/franchisee selection, capacity enhancement and weeding of non-performer.

- Planning and execution of various service marketing events , development of technical products ( Carnivals/Treasure hunts)

- Outlet level budget planning and management.

- Executing various improvement activities like Training/kaizen/5S. and provide support to Lean and other initiatives.

- Hands on service experience and worked on various projects of service development.

- Support the senior team in new business / product development

- Will ensure correction in pricing and provide inputs for same

- Responsible for internal initiatives such as new process development.

Requirements –

- Greater than 7 years of experience in managing outlets (Need not be from automotive industry)

- Strong managerial & leadership skills

- Ability to work with teams

- Ability to handle customers if required

- Understanding of the business needs & analysis of same

- Excellent communication skills both written & verbal

- Self starter, initiative taker

- Strong computer skills (MS Excel, MS Power Point, MS Word)

- Readiness to travel

Interested candidates may apply to sneha@visiontovalue.in with an updated copy of resume.