Regional HR Business Partner - Consumer Durables/Retail - West

Regional HR - West

Job Role: Handling entire Maharashtra, Guj, MP region in capacity as an HRBP in Customer Service and CRM Division

Job Description:

- Recruitment - Driving recruitment as per approved organogram. On roll to module manpower to be 90% at all times with Recruitment TAT of 30 days.

- Business Partner Service Technicians (BPST) hiring to be done through various sourcing channels. To ensure that the Business Partners are adequately staffed and BPST hiring is done as per the business requirement.

- Experience in handling GiG workforce

- Operational HR Activities - Independently handling HR Operations for the Region - Employee Requisitions, Offers, Appointments, Confirmations, Transfers, Exits, employee Benefits.

- MIS - Updating MIS data, reports and SAP actions within the zone.

- Employee Relations - Employee grievance handling as per agreed TAT and HR connect in the zone. Travel to various locations in the region as per the agreed travel plan for employee connect, field activities and training/coaching. Field work with under-performing partners and BPSTs.

- Employee Engagement - Identify and create engagement touch points in the zone w.r.t. development, success stories, customer service quality, NPS and employee motivation.

- Joining formalities and Induction coordination. HR operations and infrastructure arrangement for all new and current employees.

- Introducing the new joiners to the organization's functioning, culture & values. Educating employees on HR policies. Spreading EFL culture.

- Leadership development and succession planning in the zone of high potential and critical resources.

- Coordinating and implementation of Training modules in the region

Budget: 12 Lacs