Regional Head - Service Operations

Position Overview:

- The Regional Head of Service Operations will be responsible for overseeing the operational efficiency and effectiveness of DMart Ready's service operations within a specified region.

- This role entails managing multiple fulfilment centres, small format retail outlets, and last mile delivery services, while ensuring optimal performance across all channels.

- The ideal candidate will have extensive experience managing large teams comprising skilled and semi-skilled workers and will be accountable for the region's business growth.

- The candidate should possess a growth mindset and a can-do attitude, and should be capable of engaging with both internal and external stakeholders.

Key Responsibilities:

1. Operational Management:

- Oversee daily operations of fulfilment centres, retail outlets, and last mile delivery services within the region.

- Ensure compliance with company standards, policies, and procedures.

- Implement strategies to improve operational efficiency and effectiveness.

2. Team Leadership:

- Recruit, retain, manage, mentor, and motivate a diverse team of skilled and semi-skilled workers.

- Foster a collaborative and high-performance work culture.

- Develop and implement training programs to enhance team capabilities.

3. Financial Management:

- Monitor and manage the region's P&L to ensure financial targets are met.

- Develop and execute cost-saving initiatives without compromising service quality.

- Prepare and present regular financial reports to senior management.

4. Customer Satisfaction:

- Ensure a high level of customer satisfaction by maintaining service quality and addressing customer concerns promptly.

- Implement feedback mechanisms to continuously improve customer experience.

5. Stakeholder Engagement:

- Collaborate effectively with internal stakeholders, including corporate business functions.

- Build and maintain strong relationships with external stakeholders such as transportation providers, manpower providers, and local regulatory authorities.

- Represent the company in meetings and negotiations with external partners

6. Strategic Planning:

- Develop and implement operational strategies aligned with the company's overall objectives.

- Identify and capitalize on opportunities for growth and expansion within the region.

- Collaborate with other regional heads and senior management to drive company-wide initiatives.

7. Safety and Compliance:

- Ensure all operations comply with health and safety regulations.

- Implement and monitor safety protocols to protect employees and customers.