Regional Head - Retail Operations - BFSI

V-Konnect is Glade to share with you this opportunity.

- Review, Guide and Drive branches on day to day operations encompassing Client Experience, Operations Risk management and Audit /Compliance & Control framework.

- Ensuring Healthy Book Growth through superior and consistent Client experience across the region.

- Single Point of Contact for HO functions that require implementation of initiatives across Branches in the Region.

- Ensuring that all expectations that clients & colleagues have from the Ops team is delivered in a timely, accurate & reliable manner.

- Primary auditor & controller in the region to the extent of reviewing, tracking, monitoring & auditing records in branches through Ops Head.

- Ensuring that process controls are adhered to and testing of controls, monitoring and reporting of the key operational risk items pertaining to branches

- Supporting implementation of various initiatives such as ISO certification, Quality Circle, Six-Sigma, 5-S, Quality Assurance.

- To ensure, through monitoring & developing the team in a methodical / sustained manner, that most team members are successful in their job-roles & are groomed/mentored for higher responsibilities.

- Responsible for coaching & training of all staff in branches about relevant processes, documentation, regulations, etc.

- Managing customer escalations, customer grievance redressal and response.