Regional Head - Employee Service - HR Shared Service Setup

- Client Servicing on behalf of SSC as per SLA

- Managing customer feedback through Service Review Meetings

- Monitoring employee query management and response tracking system

- Employee Data Management and quality control

- Monitoring payroll process

- Employee benefits administration (partial)

- Ensuring that team is highly motivated to deliver high level employee services.

- Experience in handling HR operations, knowledge of labor laws and international HR practices relevant to the role, payroll management.

- Convincing ability

- Building one and one repo with employees

- Process Knowledge & relating it to end result

- Team Building

- Solution oriented