No. Of Positions : 4 ( 2 Mumbai, 1 Delhi, 1 Bangalore )
Client: Financial Services
Responsible:
Controlling customer service/support activities in a large state or multi-state region. Achieving customer satisfaction and financial objectives.
Main activities:
- Delivering customer service, including both field and onsite services.
- Achieving contractual obligations to customers (service level agreements) and financial objectives.
- Achieving coordination of day to day operations through subordinate managers.
- Planning resource requirements within the state/region (recruitment, technical training).
- Providing service business inputs to large tenders.
Key skills:
- Generally incumbents must have strong technical backgrounds, however business management skills are equally important.
- Developed skills in planning and organising large service delivery, financial analysis skills and ability to influence customers at the highest level.
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