Regional Head - Corporate Salary - Bank

Job Description :

Job Title : Regional Head - Corporate Salary

Place of Work : Mumbai

Business Unit : Retail Liabilities

Function : Corporate Salary

Reporting to : Zonal Head Corporate Salary

Job Purpose :

- The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service.

- The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer is responsible for handling corporate salary business for the designated region which includes new sourcing of salary accounts as well as old salary relationship maintenance for cross selling Assets and attachments. The role has a P&L responsibility contributing to the larger branch banking channel objectives.

Roles & Responsibilities :

- Managing a team of Acquisition ASM - RMs and ROs of sourcing salary accounts across the assigned region

- Formulating business strategies and strategic utilization and deployment of available resources to achieve organizational business objectives

- Overseeing marketing and sales operations for achieving increased growth and profitability

- Identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability

- Building and maintaining healthy business relations with major clients. Ensuring maximum customer satisfaction by achieving delivery and quality income

- Identifying and developing channel partners for achieving business volumes consistently and profitably

- Building brand focus in conjunction with operational requirements. Ensuring maximum brand visibility and capture optimum market share. Brand image building and awareness campaigns

- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms

- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

- Recommend process changes in order to improve service efficiency and quality across the branch network

- Facilitate a customer centric branch channel and achieve/exceed the defined NPS targets

- Monitor the branch network expansion as per the defined business plan

Educational Qualifications :

Post Graduate : MBA

Experience : 18+ years of relevant branch banking experience